1. Overview

Mystic Core Entertainment Pty Ltd (ABN: 12 345 678 901) ("we", "us", "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lottery platform and services.

This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable Australian privacy laws.

By using our services, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Name, date of birth, and contact details (email, phone, address)
• Government-issued identification documents for verification
• Payment information (credit card details, bank account information)
• Gaming preferences and transaction history
• Communication records with our support team

2.2 Technical Information

• IP address and geolocation data
• Device information (browser type, operating system)
• Website usage data and analytics
• Cookies and similar tracking technologies

2.3 Gaming Information

• Game participation records and results
• Deposit and withdrawal history
• Responsible gaming settings and limits
• Account activity and login records

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Creating and managing your account
• Processing lottery entries and payments
• Conducting draws and distributing winnings
• Providing customer support

3.2 Legal and Regulatory Compliance

• Verifying your identity and age
• Complying with anti-money laundering laws
• Meeting gaming license requirements
• Reporting to regulatory authorities as required

3.3 Marketing and Communications

• Sending promotional offers and newsletters (with consent)
• Notifying you of new games and features
• Conducting customer satisfaction surveys

3.4 Security and Fraud Prevention

• Detecting and preventing fraudulent activities
• Monitoring for suspicious account behavior
• Protecting the integrity of our games

4. Information Sharing

We may share your personal information with:

4.1 Service Providers

• Payment processors and financial institutions
• Identity verification services
• IT support and hosting providers
• Customer service platforms

4.2 Regulatory Bodies

• Australian Communications and Media Authority (ACMA)
• Australian Transaction Reports and Analysis Centre (AUSTRAC)
• Australian Taxation Office (ATO)
• Other regulatory authorities as required by law

4.3 Legal Requirements

We may disclose your information when required by law, court order, or to protect our rights, property, or safety, or that of our users or the public.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform:

5.1 Types of Cookies

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how you use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

5.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our platform.

6. Data Security

We implement comprehensive security measures to protect your personal information:

• 256-bit SSL encryption for data transmission
• Secure data storage with access controls
• Regular security audits and penetration testing
• Employee training on data protection
• Multi-factor authentication for account access

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Prevent fraud and abuse

Generally, we retain account information for 7 years after account closure, in accordance with Australian financial record-keeping requirements.

8. Your Rights

Under Australian privacy law, you have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request a copy of your information in a portable format
• Opt-out: Unsubscribe from marketing communications
• Complaint: Lodge a complaint about our handling of your information

To exercise these rights, please contact our Privacy Officer using the details provided in Section 12.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. International Transfers

Your personal information is primarily stored and processed in Australia. However, some of our service providers may be located overseas, including in:

• United States (cloud hosting services)
• European Union (customer support platforms)
• Singapore (payment processing)

We ensure that any international transfers comply with Australian privacy laws and include appropriate safeguards to protect your information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a prominent notice on our platform

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer:

If you are not satisfied with our response to your privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.